06-02-2019 01:28 AM
I recently bought the gopro 7 black via the trade up scheme.When i purchased the camera i was not aware that the battery life is very low and that it is recommended by other gopro users to purchase two extra batteries and a gopro charger .
I therfore setup the gopro plus account that claims to allow you 50 % of purchases from the gopro store and an additional cover protection and access to the cloud for storage of images and videos.This seemed to be a great deal.I signed up for the gopro plus and happily started to order my discounted equipment.
During the checkout process i was informed that i am unable to buy any batteries from gopro online either dicounted or otherwise due to restrictions.If i had ordered my camera gopro7 black and batteries together i would have been ok.
Although i understand some countries do have restrictions i am annoyed that i was not informed of this when i purchased my gopro7.
I am also annoyed that my gopro7 has not yet been dispatched from the company gopro, and i am unable to ammend my order.
This has caused me inconvenience and stress,I purchased this as a gift for my husbands 50th birthday and i am unable to source batteries that are anywhere near my location.
Disapointed is an understatement
06-04-2019 01:21 PM
If you are getting shorter than expected record times, please go over the steps on this article.
The limitation on individual battery orders is something beyond our control. This is a mandate due to Federal safety regulations governing Lithium Ion batteries.
Alternatively, you can purchase this accessory at a local retailer.
Regarding the status of your order, our Support Team should be able to further check this for you.
06-06-2019 10:16 AM
I have no issue with the Federal safety regulations governing Lithium Ion batteries ,the law is the law .I feel that gopro as a company is missing out on sales .If you company had told me in advance of this situation i would have added 2 batteries and a gopro charger in my online basket. As i was not informed of this until i tried to purchase batteries at a later date go pro has lost out on the sale of two batteries and a charger.
How many times has this happened ,how many more times will this happen.Gopro missing out on extra sales and extra revenue .
Thinking out loud
How many customers are disapointed by this rule and contact custmer services to ask about this.