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Reply
Tourist
Posts: 4

Batteries Purchasing Problems

I recently bought the gopro 7 black via the trade up scheme.When i purchased the camera i was not aware that the battery life is very low and that it is recommended by other gopro users to purchase two extra batteries and a gopro charger .

 

I therfore setup the gopro plus account that claims to allow you 50 % of purchases from the gopro store and an additional cover protection  and access to the cloud for storage of images and videos.This seemed to be a great deal.I signed up for the gopro plus and happily started to order my discounted equipment.

 

During the checkout process i was informed that i am unable to buy any batteries from gopro online either dicounted or otherwise due to restrictions.If i had ordered my camera gopro7 black and batteries together i would have been ok.

 

Although i understand some countries do have restrictions i am annoyed that i was not informed of this when i purchased my gopro7.

I am also annoyed that my gopro7 has not yet been dispatched from the company gopro, and i am unable to ammend my order. 

 

This has caused me inconvenience and stress,I purchased this as a gift for my husbands 50th birthday and i am unable to source batteries that are anywhere near my location. 

 

Disapointed is an understatement   

 

Regards 

 

Jane  

 

GoPro
Posts: 9,678

Re: Batteries Purchasing Problems

Hi @janebeukers

 

If you are getting shorter than expected record times, please go over the steps on this article.

 

The limitation on individual battery orders is something beyond our control. This is a mandate due to Federal safety regulations governing Lithium Ion batteries. 

Alternatively, you can purchase this accessory at a local retailer.

 

Regarding the status of your order, our Support Team should be able to further check this for you.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Batteries Purchasing Problems

I have no issue with the Federal safety regulations governing Lithium Ion batteries ,the law is the law .I feel that gopro as a company is missing out on sales .If you company had told me in advance of this situation i would have added 2 batteries and a gopro charger in my online basket. As i was not informed of this until i tried to purchase batteries at a later date go pro has lost out on the sale of two batteries and a charger.

 

How many times has this happened ,how many more times will this happen.Gopro missing out on extra  sales and extra revenue .

 

Thinking out loud

 

How many customers are disapointed by this rule and contact custmer services to ask about this.

 

Regards 

 

Jane