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Sightseer
Posts: 3

Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Gopro Quick für Mac reagiert nach der Eingabe von Email / Passwort nicht, es wird lediglich angezeigt "Authentifiziere...". Was kann man da tun?

 

Danke & Gruss

B


Accepted Solutions
GoPro
Posts: 23,131

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Thanks for trying @brankson

 

Please reach out to our Support Team to move forward with this concern.

Let them know of the troubleshooting steps taken.

https://gopro.com/help/ContactUs

 

Regards,

Ej

View solution in original post


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GoPro
Posts: 17,489

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Hello @brankson. Are you able to login to the GoPro App or gopro.com using the same email and password information? Have you been able to login to Quik for desktop previously?

 

When you created your GoPro account, you recall completing the process by confirming your email? 

Sightseer
Posts: 3

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]
Yes, I was able to log-in with the same mail/pw into the web account, but the desktop application had this issue since the first try
GoPro
Posts: 23,131

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Hi @brankson

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.


Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Thank you for the idea, I tried it and it still has the same issue. The screen stays on the status "Authentifiziere..." (in English it shoult be Authenticating...)

GoPro
Posts: 23,131

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Thanks for trying @brankson

 

Please reach out to our Support Team to move forward with this concern.

Let them know of the troubleshooting steps taken.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 2

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Hello,

 

I have the same issue here on my Imac Catalina version 10.15.3

Tried to delet Quik, restart Mac and reinstall - not working

Logged in with a new administrator account, did the same - not working

Any idea... 

GoPro
Posts: 23,131

Re: Authentifizierungauf GoPro Quick nicht möglich

[ New ]

Hello @hansoloman

 

If you have tried the steps shared above and it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej