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Tourist
Posts: 2

Authenticating/ Login Problem

Authentification/Login Problem in GoPro Quik on MacOS

 

So, i first downloaded the software, which is compatible with my macOS 1.11.6 and installed it. Now the problem is simple... When I start Quik i have to login with my data. But if i click login it will start to authenticate and won't finish this process. 

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GoPro
Posts: 19,623

Re: Authenticating/ Login Problem

 

Hello @janicb61032

 

Please try these steps: 

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it, this should work.

 

Let us know how it goes.

 

Thanks!

Ej
 

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Tourist
Posts: 2

Re: Authenticating/ Login Problem

Thanks for your answer. If i try to open the "folder" /private/etc/hosts, a message will appear which says that the folder wasn't found.Search fails

In the /private/etc folder is a file called "hosts.equiv". This file is clear, and nothing is in it. When i tried to fill in "127.0.0.1 localhost" it does not change something with my problem. It does still always says "Authenticating".

Thank you for your answer,

Janic

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Tourist
Posts: 2

Re: Authenticating/ Login Problem

I have the same problem.

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GoPro
Posts: 16,022

Re: Authenticating/ Login Problem

Hello @janicb61032 and @marcusb3854. Our Support team will be able to walk you through the steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .