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Sightseer
Posts: 2

Audio cut at the end of Chapters

[ New ]

Hello,

 

I use my GoPro to record live music.  I'm noticing at the end of EVERY chapter, on EVERY setting I can think of that there's a .04 second gap in AUDIO ONLY (the video continues).  When putting two chapters together, this causes a significant gap in the sound, and sounds like an almost "click."

 

I found this problem was brought up before here: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Hero-5-Session-individual-chapters-audio-cut-a...  and a solution was NOT found almost a year ago even though the topic was "closed/solved."  I've attached the previous screenshot, and my additional screenshot.

 

I find it really disappointing that a solution hasn't been found at this point, especially since this is something in the FILE itself, and can't be worked around.  

IMG_0285.PNG
Sightseer
Posts: 2

Re: Audio cut at the end of Chapters

[ New ]

Here's the previous conversation's screenshot.

Screen Shot 2018-07-18 at 10.41.07 PM.png
GoPro
Posts: 13,481

Re: Audio cut at the end of Chapters

[ New ]

Hi @jakedaniels06,

Sorry to hear about the trouble. I appreciate the information you've provided, and we'd like to look further into the details of the issue. Please contact our Support team so they can assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. When you get a hold of them, you can provide the link to this thread for their reference.

Kind Regards,
Ann