Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-245920%22%20slang%3D%22en-US%22%3EAudio%20and%20video%20out%20of%20sync%20after%20importing%20files%20into%20GOPRO%20Quik%20and%20iMovie%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-245920%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20I%20import%20all%20my%20videos%20into%20Quik%20and%2For%20iMovie%2C%20the%20audio%20is%20completely%20out%20of%20sync%20with%20the%20video.%20%26nbsp%3BI%20am%20using%20a%20Macbook%20Pro%2C%20latest%20IOS%2C%20GOPRO%20Hero%205%20black.%20%26nbsp%3BAny%20sugestions%20as%20to%20how%20to%20fix%20this%20issue%3F%20%26nbsp%3BThank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-245920%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-245957%22%20slang%3D%22en-US%22%3ERe%3A%20Audio%20and%20video%20out%20of%20sync%20after%20importing%20files%20into%20GOPRO%20Quik%20and%20iMovie%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-245957%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76601%22%20target%3D%22_blank%22%3E%40luisito737%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDoes%20the%20issue%20affect%20all%20video%20files%20that%20you%20have%20from%20your%20GoPro%20camera%3F%20Is%20there%20any%20particular%20resolution%20setting%20that%20is%20affected%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhich%20operating%20system%20is%20your%20computer%20running%20on%3F%20Are%20you%20using%20a%20recommended%20SD%20card%20like%20one%20of%20the%20recommended%20cards%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20not%20tried%20it%20yet%2C%20manually%20update%20your%20camera's%20firmware%20and%20see%20if%20it%20makes%20any%20difference.%20You%20can%20find%20manual%20update%20instructions%20detailed%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO5-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%20our%20Support%20team%20will%20be%20able%20to%20assist%20your%20further.%20You%20can%20connect%20with%20them%20via%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-245994%22%20slang%3D%22en-US%22%3ERe%3A%20Audio%20and%20video%20out%20of%20sync%20after%20importing%20files%20into%20GOPRO%20Quik%20and%20iMovie%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-245994%22%20slang%3D%22en-US%22%3EHi%20%40mariustsnya%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%20for%20the%20reply!%20The%20issue%20does%20affect%20all%20videos%20downloaded%20from%20the%20GoPro%20camera%20regardless%20of%20resolution.%20Like%20I%20said%20on%20the%20initial%20post%2C%20I%20am%20running%20the%20latest%20IOS%20on%20my%20MacBook%20Pro.%20I%20am%20using%20the%20recommended%20SD%20card.%20The%20firmaware%20on%20my%20Hero%205%20is%20up%20to%20date.%20I%20will%20call%20support%20and%20see%20if%20I%20can%20solve%20the%20issue.%20Fingers%20crossed.%20Again%2C%20thank%20you%20for%20the%20reply!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-275197%22%20slang%3D%22en-US%22%3ERe%3A%20Audio%20and%20video%20out%20of%20sync%20after%20importing%20files%20into%20GOPRO%20Quik%20and%20iMovie%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-275197%22%20slang%3D%22en-US%22%3E%3CP%3EWas%20you%20problem%20solved%3F%20I%20have%20the%20same%20issue.%20Audio%20out%20of%20sync%2C%20using%20mac.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2

Audio and video out of sync after importing files into GOPRO Quik and iMovie

After I import all my videos into Quik and/or iMovie, the audio is completely out of sync with the video.  I am using a Macbook Pro, latest IOS, GOPRO Hero 5 black.  Any sugestions as to how to fix this issue?  Thank you!

GoPro
Posts: 7,536

Re: Audio and video out of sync after importing files into GOPRO Quik and iMovie

Hello @luisito737

 

Does the issue affect all video files that you have from your GoPro camera? Is there any particular resolution setting that is affected? 

Which operating system is your computer running on? Are you using a recommended SD card like one of the recommended cards here

If you have not tried it yet, manually update your camera's firmware and see if it makes any difference. You can find manual update instructions detailed in this article

If the issue persists, our Support team will be able to assist your further. You can connect with them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Audio and video out of sync after importing files into GOPRO Quik and iMovie

Hi @mariustsnya,

Thank you for the reply! The issue does affect all videos downloaded from the GoPro camera regardless of resolution. Like I said on the initial post, I am running the latest IOS on my MacBook Pro. I am using the recommended SD card. The firmaware on my Hero 5 is up to date. I will call support and see if I can solve the issue. Fingers crossed. Again, thank you for the reply!
Tourist
Posts: 1

Re: Audio and video out of sync after importing files into GOPRO Quik and iMovie

Was you problem solved? I have the same issue. Audio out of sync, using mac.