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Sightseer
Posts: 3
Accepted Solution

Apple Mac Laptop will not see my Hero 4

Not used my GoPro in a good while but used it this week, when I went to download the videos my laptop can not see the camera ? When I plugged the camera in I got s message saying the app needed updating so I updated and now the laptop can’t see the camera, it all worked fine the last time time I used it before the updates. Any ideas ?!?? The camera works fine if I use the mobile App on my iPhone.

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Sightseer
Posts: 3

Re: Apple Mac Laptop will not see my Hero 4

All sorted, turned out the usb cable was faulty. Thanks for your help

View solution in original post


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GoPro
Posts: 6,097

Re: Apple Mac Laptop will not see my Hero 4

Hi @megahero155,

 

Please try to check this link and let us know if that will help you. 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-not-recognized-on-GoPro-App-for-...

 

 

Thanks,

-Jay 

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Sightseer
Posts: 3

Re: Apple Mac Laptop will not see my Hero 4

Tried it but no look Mac still cant see the camera

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GoPro
Posts: 6,097

Re: Apple Mac Laptop will not see my Hero 4

 

Got it @megahero155,

 

You can try to talk to our customer support team and have it checked.

They are available via phone or chat.

 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay 

Highlighted
Sightseer
Posts: 3

Re: Apple Mac Laptop will not see my Hero 4

All sorted, turned out the usb cable was faulty. Thanks for your help
Highlighted
GoPro
Posts: 6,097

Re: Apple Mac Laptop will not see my Hero 4

 

Thanks for letting us know @megahero155,

 

Feel free to let us know if you need more help.

 

 

Thanks,

-Jay