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Sightseer
Posts: 1

App Doesnt work

[ New ]

Hi,

 

From past 3 days my Quik app has not been working. i tried reinstaling it. doesnt help. 

Initially it doesnt load. until i hv to click it 15 times. then it freeses on the screen once i enter my login id and pass. 


Accepted Solutions
GoPro
Posts: 19,761

Re: App Doesnt work

[ New ]

Hello, @altamashr5. There are troubleshooting steps detailed through the links below that you may try. 

Please know that the Quik for desktop is ni linger in development. While some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to the release of the HERO8 Black and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 Black, HERO9 Black, and MAX cameras. 

 

You may explore other programs that can be used to view and edit your GoPro footage. If you have a compatible mobile device, you may also download the GoPro App. It will allow you to import, view, and edit your media. 

View solution in original post


All Replies
GoPro
Posts: 19,761

Re: App Doesnt work

[ New ]

Hello, @altamashr5. There are troubleshooting steps detailed through the links below that you may try. 

Please know that the Quik for desktop is ni linger in development. While some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to the release of the HERO8 Black and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 Black, HERO9 Black, and MAX cameras. 

 

You may explore other programs that can be used to view and edit your GoPro footage. If you have a compatible mobile device, you may also download the GoPro App. It will allow you to import, view, and edit your media.