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Sightseer
Posts: 2

Always pushed to starting sign in screen in Quik

Hi

Tried several methods. Even reinstalled the OS

Account is verified. I can sign in in browser and in quik

But then it every time pushed me back to that starting sign in screen

GoPro
Posts: 8,964

Re: Always pushed to starting sign in screen in Quik

Hi @mikhaill03434

 

Please go over these steps.

 

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials. You should then be able to login successfully.

 

If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.
 

Thanks!

Ej

Sightseer
Posts: 2

Re: Always pushed to starting sign in screen in Quik

Hello, thanks for reply. Tried this method, doesn't work at all

After signing in any button push = signing out and starting screen appear again

GoPro
Posts: 8,964

Re: Always pushed to starting sign in screen in Quik

Thanks for trying @mikhaill03434

Please reach out to our Support Team to check on this further.

Let them know of the troubleshooting steps taken.

 

Regards,

Ej