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Tourist
Posts: 3

After import into Quik, videos disply very poorly.

After I import the videos into Quik, the videos display very poorly.  I have reloaded the software twice.  The videos play outside of Quik with no problem.  The thumbnail looks good in Quik.  When I click on it to view, or highlight to move to create, the attached photo is what I see.  It is from a GoPro Hero 4 Silver.  Using a new HP laptop, Windows 10, i7 processor with 16gigs of memory.gopro screenshot.jpg

GoPro Community Manager
Posts: 5,861

Re: After import into Quik, videos disply very poorly.

@jimbaker - That's definitely unusual. Best option may be to contact our Support team directly at https://gopro.com/help/PKBContactus so we can troubleshoot with you directly.

 

Thanks,

Jeff