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Tourist
Posts: 2

After 3 support calls still cannot upload files from computer

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After 3 support calls still cannot upload files from computer.

Takes a couple of hours and when it looks like it is done get message that says some of your files did not make it.

Support was suppose to get back to me but never heard back.

Not worth the subscription if I cannot upload files?

 

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GoPro
Posts: 16,766

Re: After 3 support calls still cannot upload files from computer

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Hello @dgrylas. The representative handling your case attempted to contact you back for additional troubleshooting steps. The team needs more information to be able to move forward. Please check your email for more information. Thanks!

Explorer
Posts: 13,027

Re: After 3 support calls still cannot upload files from computer

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What SD card are you using (make/model/size)? Are you plugging the camera into the computer or using a USB/SD adapter?

Usually when this happens it's because there was a corrupt file. There could be an error on your SD card. Be sure to use a USB/SD adapter and then copy the files over to your computer using Windows Explorer (Finder in Mac).
Tourist
Posts: 2

Re: After 3 support calls still cannot upload files from computer

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I call and answered this question.

I am using Sandisk Extreme plus 64GB.

I have 2 of them and tried uploading from each one.

My case status is they will look into it and get back to me.