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Tourist
Posts: 2

AMD Ryzen chipset

[ New ]

Hi,

I've just bought a new desktop to work with my Gopro 7 files and it has an AMD Ryzen 7 chipset with GeForce RTX 2070 graphics card, 64Gb of RAM etc. however when I load my Gopro media it tells me the system doesn't support the minimum spec to show video files, so I can't even see my video's let alone create anything from them. The system requirements state Intel 3 or higher, does Quik only support intel chipsets?


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Tourist
Posts: 2

Re: AMD Ryzen chipset

[ New ]
Hi yes viewing hevc videos. However I came across the solution on another thread. Basically uninstall, reinstall after installing hevc pluggin and rescan video files...

View solution in original post


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GoPro
Posts: 23,316

Re: AMD Ryzen chipset

[ New ]

Hello @adroitsurf2446

 

Does this happen only when viewing videos?

Are these HEVC files?

 

Thanks!
Ej

 

Tourist
Posts: 2

Re: AMD Ryzen chipset

[ New ]
Hi yes viewing hevc videos. However I came across the solution on another thread. Basically uninstall, reinstall after installing hevc pluggin and rescan video files...
GoPro
Posts: 23,316

Re: AMD Ryzen chipset

[ New ]

Thanks for posting back. @adroitsurf2446

Feel free to let us know if something comes up.

 

Regards,

Ej