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Sightseer
Posts: 1
Accepted Solution

4k video wont download

I took a bunch of videos on my Hero 6 Black and I am trying to download them to my computer but they will not download. Any suggestions?


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GoPro Community Manager
Posts: 7,750

Re: 4k video wont download

There are a couple of methods to import the files. If you haven't tried the manual method where you import them directly from the SD card using an SD card adapter, please try that. Info on this is at https://gopro.com/help/articles/how_to/How-to-Import-Using-GoPro-for-Desktop.

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Highlighted
GoPro Community Manager
Posts: 7,750

Re: 4k video wont download

There are a couple of methods to import the files. If you haven't tried the manual method where you import them directly from the SD card using an SD card adapter, please try that. Info on this is at https://gopro.com/help/articles/how_to/How-to-Import-Using-GoPro-for-Desktop.