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Tourist
Posts: 3

4k 60fps playback lagging in Quik

[ New ]

4k videos that are are lagging and stuttering in GoPro Quik. I first installed Quik then HEVC from Windows Store (which I had to buy). I've updated to the latest drivers from Nvidia.

 

I suspect this is Windows issue as it seems not to use Hardware Acceleration when using Quik or Windows Media Player (CPU at 100% using Quik and 60% using Windows Media Player). When using the "Movies & TV" App then it's using Hardware Acceleration (CPU used 0.6%).

 

Anyone had the same issue, and knows how to solve it?

 

I7-87000K 3.7Hhz

GeForce GTX 1070

16 gb ram


Accepted Solutions
Tourist
Posts: 3

Re: 4k 60fps playback lagging in Quik

[ New ]

The conclusion after discussing it with GoPro support team and others:

GoPro Quik does not support hardware accelerated playback for desktop that has dedicated graphic card.

 

I want to encourage everyone having the same problem to report this to GoPro, so they'll prioritize to fix it.

 

I am unsure if GoPro can be blamed here or if it's the codec they use from Microsoft, "HEVC Video Extensions", as Windows Media Player also stutters and uses alot of CPU resources for playback of 4k 60fps videos.

 

The suggestion from GoPro support team is using Handbrake as a work around from this issue.

 

You can read discussion about this issue here: https://superuser.com/questions/1346978/windows-10-getting-hevc-h-265-codec-to-use-hardware-accelera...

View solution in original post


All Replies
GoPro
Posts: 19,816

Re: 4k 60fps playback lagging in Quik

[ New ]

Hello @arnehb

 

HEVC is supported on Windows 10 computers using the Intel Kaby Lake (or equivalent) processor and newer. YOu  can check this article for other details that might be of help. 

Alternatively, you can get in touch with our Support team for further assistance, as the issue maybe related to particular settings on your computer. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 3

Re: 4k 60fps playback lagging in Quik

[ New ]
Hi and thanks for the answer. My CPU is Coffee Lake which is the latest and newer then Kaby Lake. I get the playback to work but it's laggy and stuttering and CPU is running at 100% and windows media player is also using a lot of CPU while VLC is using 0.6%. So I suspect Quik is not using my graphic card for the playback
GoPro
Posts: 19,816

Re: 4k 60fps playback lagging in Quik

[ New ]

Glad to hear back from you, @arnehb. Thank you for the details that you shared. Let our Support team help with further troubleshooting steps. You can connect with them via phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Tourist
Posts: 3

Re: 4k 60fps playback lagging in Quik

[ New ]

The conclusion after discussing it with GoPro support team and others:

GoPro Quik does not support hardware accelerated playback for desktop that has dedicated graphic card.

 

I want to encourage everyone having the same problem to report this to GoPro, so they'll prioritize to fix it.

 

I am unsure if GoPro can be blamed here or if it's the codec they use from Microsoft, "HEVC Video Extensions", as Windows Media Player also stutters and uses alot of CPU resources for playback of 4k 60fps videos.

 

The suggestion from GoPro support team is using Handbrake as a work around from this issue.

 

You can read discussion about this issue here: https://superuser.com/questions/1346978/windows-10-getting-hevc-h-265-codec-to-use-hardware-accelera...

GoPro
Posts: 19,816

Re: 4k 60fps playback lagging in Quik

[ New ]

Thank you for sharing, @arnehb! Other members having the same issue will find this helpful. Best regards.