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Sightseer
Posts: 2

360 files crash when being converted

I'm attempting to use the GoPro Max Exporter on Windows 10.  This works fine when working with 360 files off my Max.  If I download a 360 file from GoPro plus and then try to convert it the Max Exporter crashes every time.  The only different that I can tell right off the bat is that when downloading the 360 file from GoPro Plus it merges all of the 8 min 2 sec videos together as one video.

 

Is there any way to get the GoPro Max Converter for Windows to work with 360 files downloaded from GoPro Plus?

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GoPro
Posts: 17,313

Re: 360 files crash when being converted

Hi @krisclarkdev

 

Do you have the camera up to date?

What resolution are these videos on?


Thanks!

Ej

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Sightseer
Posts: 2

Re: 360 files crash when being converted

I have exactly the same problem!! I just bought my camera and made videos and downloaded software and it won't export!!

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GoPro
Posts: 8,396

Re: 360 files crash when being converted

@quickrange23065, what's the resolution of the 360 videos? Could you also tell us your workflow?

Additionally, there are some troubleshooting suggestions here that can help: How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues