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Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

There is help coming. I tried and tried and tried and nothing. Why they allow you to register with a Google number in the Google number no longer works is a mystery to me and it is a mystery to them that they choose not to fix.
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Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

I'm currently experiencing the same problem. Not happy at all. No code being sent and no help from customer service. Locked out of my account and I'm a Plus member!!!
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Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

I'm currently experiencing the same problem. Not happy at all. No code being sent and no help from customer service. Locked out of my account and I'm a Plus member!!!
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GoPro
Posts: 13,878

Re: 2 step verification for account log in -- can't log in

Hello @brianb1965 @adroitsurf242 @livelywave588

 

 

Were you able to receive codes and login previously?

Do you remember any changes made?

Kindly check if there's any settings on your phone/network which may block system generated messages.

 

Thanks!

Ej 

 

Highlighted
Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

Hello,
I had seen you ask those questions before and did that very same check. Yes I did receive the codes in the past.
There has been no changes since then.
Thanks for your reply, really hope you can help!
Cheers
Highlighted
Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

I logged in and received codes many times including the same day it stopped. No changes were made and I tried logging in from different devices with the same result.
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GoPro
Posts: 13,878

Re: 2 step verification for account log in -- can't log in

Hello @livelywave588 @brianb1965

 

Have you received the code?

Are there any restrictions that may have been set on your phone (block network messages)?

Which network are you on?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: 2 step verification for account log in -- can't log in

Hello,

 

I haven't received anything from GoPro. I have no restrictions that I know of.

Is it possible to keep going with the support but with private messages?

I am not comfortable providing details such as network on an open forum.

 

Cheers