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Tourist
Posts: 1

2-Step Verification Not Working.

[ New ]

For some reason I'm not getting the txt message with the verification code from the Gopro site. Currently I'm locked out of my account and I'm a Plus member.

 

I used to get the code with no issue within seconds. Not today.

 

No changes made on my end. What is going on ?


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GoPro
Posts: 19,281

Re: 2-Step Verification Not Working.

[ New ]

Hello, @soyraulch. If you haven't yet, restart your phone and retry to see if there will be a verification message. If none, please contact our Support team so they can help you with the next steps. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 
 

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GoPro
Posts: 19,281

Re: 2-Step Verification Not Working.

[ New ]

Hello, @soyraulch. If you haven't yet, restart your phone and retry to see if there will be a verification message. If none, please contact our Support team so they can help you with the next steps. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.