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Sightseer
Posts: 2

2.7.0.874 - Quik for Mac Crashing when trying to use Create

[ Edited ]

I have a 2018 Macbook Air running Mohave 10.14.3 and has 16 GHz ram.

The Quik desktop app version 2.7.0.874 crashes if I try to go to the Create mode.

 

Please advise how to fix.

 

GoPro
Posts: 7,356

Re: 2.7.0.874 - Quik for Mac Crashing when trying to use Create

Hello @boldstar45817. It is important to make sure that your graphics card drivers are updated. There is helpful information here. You may also want to explore other programs that can be used to view and edit your GoPro footage. Hope this helps. 

Sightseer
Posts: 2

Re: 2.7.0.874 - Quik for Mac Crashing when trying to use Create

The solution you pointed me to was for Windows.  My MacBook is fully updated.

So I guess the GoPro software just does not work with Macs then?

 

GoPro
Posts: 8,348

Re: 2.7.0.874 - Quik for Mac Crashing when trying to use Create

Hi @boldstar45817

 

If you haven't already, see if uninstalling and reinstalling the app will work.

If it's still the same, please reach out to our Support Team to move forward with this concern.

 

You can also check this link for the complete list of system requirements.

 

 

Thanks!

Ej