02-10-2020 02:21 PM
This has been sent to the team in charge.
If you haven't yet, see if the steps on Camera is Not Recognized on Quik for desktop - Windows
You may also try other editing application in the mean time. Programs to View and Edit Videos
02-15-2020 01:06 PM
@saylas, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. You may also try the suggestions here: Camera is not Recognized when Plugged into a Computer USB Port
Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.
02-18-2020 10:29 AM