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Tourist
Posts: 4

プレビューを表示しない&ハイライトを付けることができない

私はHero5Sessionを使用しています。

PCは

OS:Windows10Pro

CPU:i7-7700K 4.2Gz

RAM:32GB

GPU:GeForce GTX 1080

 

1.GoPro Quik for Windowsで取り込んだ動画のサムネイルが表示されません。

写真のサムネイルは表示されています。

動画の再生はQuikとWindowsMediaPlayerで可能です。

サムネイル.jpg

2.動画を選択し編集モードを選択すると動画のプレビューが表示されません。

ハイライトを付けることができません。

プレビュー.jpg

サムネイル.jpg
GoPro
Posts: 2,469

Re: プレビューを表示しない&ハイライトを付けることができない

Hi @royalvista52205,

Sorry to hear about the trouble. Is this the first time you installed Quik for Desktop in your computer? Or were you able to get the thumbnails working before? When did this issue started from happening?

 

Ensure to have Windows and your graphics card drivers updated to the latest version

Do the thumbnails appear black as well on your Windows file explorer screen? See if uninstalling and re-installing the app will help. Please also test with newly-captured files and check if the thumbnails will still appear black.

Let us know how it goes.

 

Ann

Tourist
Posts: 4

Re: プレビューを表示しない&ハイライトを付けることができない

Thank you for response .

 

Is this the first time you installed Quik for Desktop in your computer? Or were you able to get the thumbnails working before?

- It was able to .

 

When did this issue started from happening?

- I used it after long time .

 

Ensure to have Windows and your graphics card drivers updated to the latest version

- I did it . But nothing changed.


Do the thumbnails appear black as well on your Windows file explorer screen?

- No .It can be seen normaly .

 

See if uninstalling and re-installing the app will help.

- I did it . But nothing changed.

 

Please also test with newly-captured files and check if the thumbnails will still appear black.

- I did it . But nothing changed.

GoPro
Posts: 7,578

Re: プレビューを表示しない&ハイライトを付けることができない

Hello @royalvista52205. Just to further isolate the issue, have you ever changed the SD card that you use in the camera? Which SD card are you using at this time? Thanks!

Tourist
Posts: 4

Re: プレビューを表示しない&ハイライトを付けることができない

過去に編集できた時とは異なるSDカードを使用している。

過去:SanDisk Extreme 16GB microSDHC1

現在:ELECOM 64GB microSDXC1

しかし、過去編集できたデータも今はサムネイルを見ることができません。

GoPro
Posts: 7,578

Re: プレビューを表示しない&ハイライトを付けることができない

Thank you for the reply, @royalvista52205. The ELECOM 64GB microSDXC1 is not among  the recommended cards on this list, and it might be causing the issue. Do you mean that you have new files on the SanDisk Extreme 16GB microSDHC1 and they do not show the thumbnails as well? Will you be able to test how it goes with a recommended SD card? Many thanks!

Tourist
Posts: 4

Re: プレビューを表示しない&ハイライトを付けることができない

返信が遅く、すみません。

私は週末にSanDiskのSDカードを使ってビデオを撮影しました。

このファイルも同じ問題が起きています。

Highlighted
GoPro
Posts: 7,578

Re: プレビューを表示しない&ハイライトを付けることができない

Appreciate the update, @royalvista52205. We will pass this along to the team for a closer look.