05-26-2019 08:58 PM
Hello @mmnaito. Are you using the latest version of Quik for desktop? Instead of being able to view the files, what do you get when you open up Quik for desktop? Is the camera recognized by your computer? Are you getting any error message?
Below are links to recommended troubleshooting steps. Have a go at them to see if the issue can be cleared out.
Check as well if you are able to access your GoPro media via GoPro App. We'd love to hear back from you. Best regards!