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Reply
Sightseer
Posts: 1
Accepted Solution

カメラからデータが読み込めない

読み込み不良の場合


Accepted Solutions
Highlighted
GoPro
Posts: 7,826

Re: カメラからデータが読み込めない

Hello @mmnaito. Are you using the latest version of Quik for desktop? Instead of being able to view the files, what do you get when you open up Quik for desktop? Is the camera recognized by your computer? Are you getting any error message?

 

Below are links to recommended troubleshooting steps. Have a go at them to see if the issue can be cleared out.  

Camera is not Recognized when Plugged into a Computer USB Port

Camera is Not Recognized on Quik for desktop - Windows

How to Import Camera Files to a Computer - Windows 10

 

Check as well if you are able to access your GoPro media via GoPro App. We'd love to hear back from you. Best regards!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,826

Re: カメラからデータが読み込めない

Hello @mmnaito. Are you using the latest version of Quik for desktop? Instead of being able to view the files, what do you get when you open up Quik for desktop? Is the camera recognized by your computer? Are you getting any error message?

 

Below are links to recommended troubleshooting steps. Have a go at them to see if the issue can be cleared out.  

Camera is not Recognized when Plugged into a Computer USB Port

Camera is Not Recognized on Quik for desktop - Windows

How to Import Camera Files to a Computer - Windows 10

 

Check as well if you are able to access your GoPro media via GoPro App. We'd love to hear back from you. Best regards!