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Tourist
Posts: 3

Программа Quick Desktop постоянно требует ввода учетных данных

Проблема обсуждалась и мне предлажили сменить язык отображения на английский, но есть проблема- моя версия windows houme, домашняя а в этой версии нельзя сменить язык отображения! и что теперь?

GoPro
Posts: 10,573

Re: Программа Quick Desktop постоянно требует ввода учетных данных

Hi @quickoasis31823

 

Please go over these steps:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Программа Quick Desktop постоянно требует ввода учетных данных

я это делал, не помогло... мне нужны gps метки на видео

GoPro
Posts: 10,573

Re: Программа Quick Desktop постоянно требует ввода учетных данных

Thanks for trying @quickoasis31823

 

Kindly try this:

Setup a new Windows admin account on your computer (Windows 7/8.1 | Windows 10)
Log into your new account and see if you can launch Quik for desktop successfully. 
If Quik for desktop launches successfully under your new admin account, then you'll need to locate and delete the goproapp.json file from the problematic account on your computer. Follow the next set of steps to do this.
Navigate to C:\Users\<OldUserName>\AppData\Local\GoPro\goproapp.json
Delete the goproapp.json file and relaunch Quik for desktop.

 

Let us know how it goes.

Should it still be the same, please let our Support Team know.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!
Ej
 

 

 

Tourist
Posts: 3

Re: Программа Quick Desktop постоянно требует ввода учетных данных

удаление этого файла не помогло...