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Tourist
Posts: 3

Приложение quick на windows постоянно запрашивает логин и пароль

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Приложение quick на windows постоянно запрашивает логин и пароль. Кроме выгрузки фото и видео ничего не получается сделать. Нажимаю на кнопку "Создать" и вновь открыватся экран ввода логина и пароля.

GoPro
Posts: 29,914

Re: Приложение quick на windows постоянно запрашивает логин и пароль

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Hi @royaldawn54077

 

Please try these steps:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it, this should work.
 

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Приложение quick на windows постоянно запрашивает логин и пароль

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I can'n find the required folder

GoPro
Posts: 15,351

Re: Приложение quick на windows постоянно запрашивает логин и пароль

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@royaldawn54077, on your Windows computer, attempt to perform the below options:

  1. Close Quik for desktop while the "Authenticating" message is appearing
  2. Disconnect the computer/laptop from Wi-fi or remove ethernet cable if one is connected to ensure there is no connection to the internet
  3. (Windows) Open the Task Manager on the computer(Ctrl + Shift + Esc) and look for "Quik.exe" under the background processes.
    • Right-click "Quik.exe" and select "End Task"
  4. Keep the internet connection disconnected and launch Quik for desktop. Confirm that it properly opens, then re-enable Wi-fi.

In addition, there are some additional troubleshooting steps in this thread that might also work for you.

Tourist
Posts: 3

Re: Приложение quick на windows постоянно запрашивает логин и пароль

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It doesn't work

GoPro
Posts: 15,351

Re: Приложение quick на windows постоянно запрашивает логин и пароль

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Thanks for the update, @royaldawn54077. If the suggested troubleshooting steps didn't help, please let our Support team know so they can look further into details and help you on the next steps. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs .