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Sightseer
Posts: 1

Перелогиниться программа Go Pro Quick

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Здравствуйте. Я установил на Win 10 программу Go Pro Quick for Windows , когда подключаю камеру по инструкции программа отправляет в окно входа логина и пароля. И так постоянно. Не могу загрузить видео на компьютер. Пожалуйста, помогите мне!Man Sad


Accepted Solutions
GoPro
Posts: 14,208

Re: Перелогиниться программа Go Pro Quick

[ New ]

Hello @alexandry5. While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop. Then turn off your Wi-Fi connection, then re-enable. (Connect your computer via Ethernet cable rather than Wi-fi if possible.) Now reopen Quik for desktop and see if you can log in. On some occasions, the program will open immediately.  

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

View solution in original post


All Replies
GoPro
Posts: 14,208

Re: Перелогиниться программа Go Pro Quick

[ New ]

Hello @alexandry5. While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop. Then turn off your Wi-Fi connection, then re-enable. (Connect your computer via Ethernet cable rather than Wi-fi if possible.) Now reopen Quik for desktop and see if you can log in. On some occasions, the program will open immediately.  

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.