12-23-2018 11:23 AM - edited 12-23-2018 11:25 AM
Which laptop are you using? If it is a Mac, please make sure that it is updated to the latest OS version (10.14.1) and try with Quik again. You may also try inserting the SD card directly to your computer through an SD card adapter. There are additional troubleshooting steps through the links below:
Feel free to post back for any other questions or concerns.