wrong raw audio length [ New ]

[josefh3484]

raw audio wav is shorter and with different start than video, so synchronisation requires some extra work. Would it be possible to fix it?

[mariustanya · Accepted solution]

Thank you for the additional details that you provided, @josefh3484. It would be best to get in touch with our Support team so they can have a look at the sample files and troubleshoot the issue further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

[mariustanya]

Hello, @josefh3484. Is this happening only on a selected RAW audio level? See if selecting High on the audio level will make a difference. 

There is information on this thread that might be helpful in terms of reference. Let us know how it works out. Thanks!

[josefh3484]

Problem is with every raw audio level. wav files are shorter (over 1sec) and shifted (around 1.5frame on 24fps) against video.

[mariustanya · Accepted solution]

Thank you for the additional details that you provided, @josefh3484. It would be best to get in touch with our Support team so they can have a look at the sample files and troubleshoot the issue further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.