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Hiker
Posts: 7

wrong raw audio length

[ New ]

raw audio wav is shorter and with different start than video, so synchronisation requires some extra work. Would it be possible to fix it?

Poznámka 2020-06-18 164305.jpg

Accepted Solutions
GoPro
Posts: 17,460

Re: wrong raw audio length

[ New ]

Thank you for the additional details that you provided, @josefh3484. It would be best to get in touch with our Support team so they can have a look at the sample files and troubleshoot the issue further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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GoPro
Posts: 17,460

Re: wrong raw audio length

[ New ]

Hello, @josefh3484. Is this happening only on a selected RAW audio level? See if selecting High on the audio level will make a difference. 

 

There is information on this thread that might be helpful in terms of reference. Let us know how it works out. Thanks!

Hiker
Posts: 7

Re: wrong raw audio length

[ New ]

Problem is with every raw audio level. wav files are shorter (over 1sec) and shifted (around 1.5frame on 24fps) against video.

GoPro
Posts: 17,460

Re: wrong raw audio length

[ New ]

Thank you for the additional details that you provided, @josefh3484. It would be best to get in touch with our Support team so they can have a look at the sample files and troubleshoot the issue further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.