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Reply
Sightseer
Posts: 3

worst customer service , never received order - never received email about tracking

Hi, 

 

I place an order on Sept22 2018, I only received one mail which is confirmation mail, in that mail it says your order will be ship at 2nd Oct, I have never received any email after 22nd Sep about my order , like when they goanna ship or if they already shipped then what's the tracking number. On Oct 2nd I call to customer service to check what happened with my order, GoPro said it has been already delivered to you address two days back. I told her that I have never received any email from gopro about this, she told we cannot do anything you call to fedex and figure it out, I was like what the heck. First I have never received email, I don't have tracking number and how you are saying me to call FedEx ! Then she put me on hold for 20 min and hung up, I called again same thing happened. Now I don't know whom to contact in gopro. 

Tourist
Posts: 3

Re: worst customer service , never received order - never received email about tracking

I see your pain. GoPro customer care is really bad

Sightseer
Posts: 3

Re: worst customer service , never received order - never received email about tracking

@ryanv12566 

I hope you can help me here, as I called to multiple times to customer service, I tried to chat but no one is willing to help. Please do needful. GoPro never sent me any confirmation mail about shipping and tracking information and now they are asking me to contact FedEx ? How can I contact to FedEx ? And why should I contact to FedEx ? This is gopro's responsibility to contact fedex , because it's gopro's fault that they never sent me and confirmation mail to customer. 

Now I already wasted a day behind this case, I don’t have any more patience now. No one is helping me from your customer service. Now you guys do contact and let me know. 

GoPro
Posts: 3,505

Re: worst customer service , never received order - never received email about tracking

 

Sorry to know that @nicetree13183,

 

Do you have a case number already?

It would be best to try to contact them via chat so that they can check it. 

 

Regards,

-Jay 

 

 

Sightseer
Posts: 3

Re: worst customer service , never received order - never received email about tracking

@graytree76514 I asked them about Case number they didn't give me. Here is the order number : NA01520579

Highlighted
Adventurer
Posts: 8,934

Re: worst customer service , never received order - never received email about tracking

Normally if you called  they  ask for your info and after the call you get a case number?