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Sightseer
Posts: 2

wont turn on with micro sd installed

[ New ]

Hello I have a Gopro hero 5 black, it used to work normally but lately it wont turn on, I did all the possible solutions posted in the web site, I concluded That the GoPro wont turn on when the micro sd is installed, it works perfectly, turn on and off without the memory installed.

 

I have a Sandisk ultra plus 128 GB V10 XC1 A1

 

Help please

 

What should I do?


Accepted Solutions
GoPro
Posts: 6,097

Re: wont turn on with micro sd installed

[ New ]

Hi @horacioc11,

 

Please reformat your SD card or get a new SD card.

If that won't work, contact GoPro Customer Support via phone or chat. 

https://gopro.com/help/ContactUs

It might be a hardware failure.

 

Regards,

-Jay

View solution in original post


All Replies
Sightseer
Posts: 1

Re: wont turn on with micro sd installed

[ New ]

You can also format the SD card using the GoPro App or your Mac/Windows computer KrogerFeedback.

Sightseer
Posts: 2

Re: wont turn on with micro sd installed

[ New ]
gracias! ya lo he intentado también y tampoco resuelve mi problema original. alguna otra idea?
Adventurer
Posts: 13,654

Re: wont turn on with micro sd installed

[ New ]

You said camera work s without a card installed.  With the card installed it does not wor?   Then the card is the issue or the card slot.   Try to find a fix.  

GoPro
Posts: 6,097

Re: wont turn on with micro sd installed

[ New ]

Hi @horacioc11,

 

Please reformat your SD card or get a new SD card.

If that won't work, contact GoPro Customer Support via phone or chat. 

https://gopro.com/help/ContactUs

It might be a hardware failure.

 

Regards,

-Jay