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%3CLINGO-SUB%20id%3D%22lingo-sub-162050%22%20slang%3D%22en-US%22%3Ewon't%20open%20my%20gopro%20hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-162050%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20just%20used%20my%20go%20pro%20hero%205%20last%20saturday%2C%20March%2017%20on%20the%20beach.%20And%20when%20we%20tried%20to%20switched%20it%20on%2C%20it%20won't%20open.%20How%20this%20could%20happen%3F%20I%20just%20bought%20it%20last%20year%2C%20June%202017.%20I%20called%20the%20SM%20baguio%20Philippines%20where%20i%20bought%20the%20hero%205.%20They%20told%20me%20to%20send%20you%20a%20message%20that%20maybe%20you%20can%20help%20me%20or%20i'll%20just%20bring%20the%20hero5%20in%20their%20shop.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-162050%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-162264%22%20slang%3D%22en-US%22%3ERe%3A%20won't%20open%20my%20gopro%20hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-162264%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58095%22%20target%3D%22_blank%22%3E%40jacquerosario%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20that%20the%20camera%20has%20stopped%20working.%20Does%20it%20look%20like%20there%20are%20any%20signs%20of%20water%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20so%20you%20will%20want%20to%20get%20in%20touch%20with%20our%20Support%20Team%20directly.%20You%20can%20get%20in%20touch%20by%20Phone%20or%20Chat%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

won't open my gopro hero 5

We just used my go pro hero 5 last saturday, March 17 on the beach. And when we tried to switched it on, it won't open. How this could happen? I just bought it last year, June 2017. I called the SM baguio Philippines where i bought the hero 5. They told me to send you a message that maybe you can help me or i'll just bring the hero5 in their shop.

 


Accepted Solutions
GoPro
Posts: 3,924

Re: won't open my gopro hero 5

Hey @jacquerosario,

 

I am sorry to hear that the camera has stopped working. Does it look like there are any signs of water?

 

If so you will want to get in touch with our Support Team directly. You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: won't open my gopro hero 5

Hey @jacquerosario,

 

I am sorry to hear that the camera has stopped working. Does it look like there are any signs of water?

 

If so you will want to get in touch with our Support Team directly. You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan