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Anonymous
Posts: 0

wifi

[ New ]

Boa tarde 

tenho uma gopro hero3+ black e eu esqueci a senha do wifi ja tentei de todas as formas atuazar a camera mas nao funciona. fiz todos os procedimentos do site mas nao da certo, quando coloco a memoria na maquina depois dos procedimentos do site nao faz nada ela inicia nirmalmente e nao consigo atualizar.


Accepted Solutions
GoPro
Posts: 27,179

Re: wifi

[ New ]

 

Hi @Anonymous

 

I am sorry for any troubles caused.

 

If you haven't tried it already, please do an update on the firmware and the Wi-Fi information. https://gopro.com/update/hero3_plus

 

  1. Reformat your microSD card in the camera with the Delete ALL/Format function in the settings menu.  If you're unsure of how to do that, read these instructions on how to reformat your microSD card in your camera. NOTE: Please ensure that you save any wanted footage on your SD card prior to formatting; this process will delete all videos/photos on the card. 
  2. Power off your camera and eject the microSD card.  Set your microSD card aside.  In the steps outlined below, you'll need to drag a folder from your computer to your microSD card.  Find your 'microSD card to USB adapter' or your 'microSD to SD card adapter' and set it aside for later.  
  3. Download the update, which will download the UPDATE folder to your computer.  Note - if the UPDATE folder is zipped once you download it to your computer, meaning that you see "UPDATE.zip" instead of "UPDATE", double-click on it so that UPDATE.zip unzips to give you the UPDATE folder.  Note:  PC users may need to create a folder called "UPDATE" and move the contents of UPDATE.zip into this new folder.
  4. Connect your microSD card to your computer using the adapter you set aside in step 2, then drag the UPDATE folder to the root level of your microSD card.  
  5. Eject your microSD card from your computer.  
  6. Make sure your camera is powered OFF, then insert your microSD card back into your camera.
  7. Power your camera ON.  In a few seconds, the camera's screen will flash "UPDATING" with a picture of a down-arrow and a camera to indicate that it's updating.  It'll power OFF/ON 1-2 times, and show a message saying "UPDATE SUCCESS". The UPDATE SUCCESS message means that the camera successfully re-updated.
  8. Lastly, it is recommended to reformat your microSD card again in the camera so that you start with a fresh card the next time you use your camera.

If all else fails, please contact our Support Team for further assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: wifi

[ New ]

 

Hi @Anonymous

 

I am sorry for any troubles caused.

 

If you haven't tried it already, please do an update on the firmware and the Wi-Fi information. https://gopro.com/update/hero3_plus

 

  1. Reformat your microSD card in the camera with the Delete ALL/Format function in the settings menu.  If you're unsure of how to do that, read these instructions on how to reformat your microSD card in your camera. NOTE: Please ensure that you save any wanted footage on your SD card prior to formatting; this process will delete all videos/photos on the card. 
  2. Power off your camera and eject the microSD card.  Set your microSD card aside.  In the steps outlined below, you'll need to drag a folder from your computer to your microSD card.  Find your 'microSD card to USB adapter' or your 'microSD to SD card adapter' and set it aside for later.  
  3. Download the update, which will download the UPDATE folder to your computer.  Note - if the UPDATE folder is zipped once you download it to your computer, meaning that you see "UPDATE.zip" instead of "UPDATE", double-click on it so that UPDATE.zip unzips to give you the UPDATE folder.  Note:  PC users may need to create a folder called "UPDATE" and move the contents of UPDATE.zip into this new folder.
  4. Connect your microSD card to your computer using the adapter you set aside in step 2, then drag the UPDATE folder to the root level of your microSD card.  
  5. Eject your microSD card from your computer.  
  6. Make sure your camera is powered OFF, then insert your microSD card back into your camera.
  7. Power your camera ON.  In a few seconds, the camera's screen will flash "UPDATING" with a picture of a down-arrow and a camera to indicate that it's updating.  It'll power OFF/ON 1-2 times, and show a message saying "UPDATE SUCCESS". The UPDATE SUCCESS message means that the camera successfully re-updated.
  8. Lastly, it is recommended to reformat your microSD card again in the camera so that you start with a fresh card the next time you use your camera.

If all else fails, please contact our Support Team for further assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 1

Re: wifi

[ New ]

Boa tarde 

apos fazer e refzar varias vezes os passos para poder atualizar o WIFI da HERO3+ nao obtive exito,

Solicito uma ajuda

 

faco todos os passos, mas quando ele vai para o passo de 

 

Ligue sua câmera.  Em alguns segundos, a tela da câmera pisca "ATUALIZAÇÃO" com uma imagem de uma seta para baixo e uma câmera para indicar que está atualizando. 

 

é como se a atualização nao estivesse la!

 

Att

 

Paulo BIca

GoPro
Posts: 27,179

Re: wifi

[ New ]

Thanks for trying @carlosc238

 

If you have another recommended SD card, you may try the update again.

If it's still the same, our Support Team should be able to help you.

You may contact them through https://gopro.com/help/ContactUs

 

Thanks!

Ej