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Posts: 1

wifi won't connect to my iPhone. The pairing numbers don't match

I've reset the wifi on the camera numerous times, re-uploaded the gopro app a couple times on my IPhone, and I still can't get the two to pair. The pairing numbers don't match.

Posts: 9,889

Re: wifi won't connect to my iPhone. The pairing numbers don't match

@markl20673, typically, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions here
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here