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Sightseer
Posts: 1

wifi login reset and camera update

[ New ]

My Go Pro 4 wont let me reset the wifi login. i have reset the camera in every way i know. it says the camera is connected in the app but i cant open the camera in the app. PLEASE HELP!


Accepted Solutions
GoPro
Posts: 10,975

Re: wifi login reset and camera update

[ New ]

Hi @epicstar8166,


Sorry to hear about the trouble. Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps.

 

Kind Regards,
Ann

View solution in original post


All Replies
GoPro
Posts: 10,975

Re: wifi login reset and camera update

[ New ]

Hi @epicstar8166,


Sorry to hear about the trouble. Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps.

 

Kind Regards,
Ann