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Sightseer
Posts: 1
Accepted Solution

wifi gopro hero session 5 nao funciona

ja fiz o reset da maquina, ja fiz reset das coneçoes e a não aparece a antena no display da gopro. não consigo emparelhar com o iPhone na app gopro.

ja atualizei a versao da gopro para a ultima e mesmo assim nao funciona. ja atualizei pelo carto memoria e pelo pc.

 

cumpriments

alvaro garcia


Accepted Solutions
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GoPro
Posts: 12,402

Re: wifi gopro hero session 5 nao funciona

Hello, @karolfreedive. By not turning on do you mean just the Wi-Fi for the camera, or the camera itself? If the camera still does not show Wi-Fi, try doing a manual update as suggested above, and perform a factory reset after. If the issue persists, our team at https://gopro.com/help/ContactUs will be able to assist you further. Connect with them by chat or callback request. 

View solution in original post


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GoPro
Posts: 6,097

Re: wifi gopro hero session 5 nao funciona

Hi @loyalwater10620,

 

Make sure to clear your phone's Bluetooth settings then delete the camera from the app. 

 

After that install new camera update on your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

After installing new camera firmware manually pair it to your phone.

 

If issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

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Tourist
Posts: 4

Re: wifi gopro hero session 5 nao funciona

Minha gopro hero5 session tambem nao liga ... ja fiz todas as orientacoes... como voce resolveu?

 

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GoPro
Posts: 12,402

Re: wifi gopro hero session 5 nao funciona

Hello, @karolfreedive. By not turning on do you mean just the Wi-Fi for the camera, or the camera itself? If the camera still does not show Wi-Fi, try doing a manual update as suggested above, and perform a factory reset after. If the issue persists, our team at https://gopro.com/help/ContactUs will be able to assist you further. Connect with them by chat or callback request.