09-01-2019 07:00 AM
why isn't my camera able to get the update even when I am following all instructions correctly. Am trying to reset wifi password. Need help. It would just start directly from the camera capture but not the updating screen. tried all methods. none of them worked.
09-01-2019 07:18 AM
Hello @joemat44. After you have downloaded the UPDATE.zip folder, make sure to Extract All files. This will create an UPDATE (non-zip) folder containing the update files. Save the whole extracted UPDATE folder to your SD card. There should not be any other folders or files on your SD card so it is recommended to format it first. Also ensure that the UPDATE folder is named as is and not with any number or any other character.
The camera needs to be charged to at least 50%, and turned off when you insert back the SD card. Powering the camera on will initiate the update. If the update still does not push through, let our Support team know. This way, they will be able to assist you with further troubleshooting. Their contact information is at https://gopro.com/help/ContactUs .