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Tourist
Posts: 3

why does my session 4 video have a blue patch to every video?

Hi,

 

I bought my son a session 4 last summer and have just been loading the footage to my own laptop and was horrified to see all the precious memories have a blue hazey patch on them. This does not stop you seeing the image, it just looks as if part is being viewed through a blue filter. I am very disappointed with this situation.

 

Please advise. Can it be sorted, is it covered by warranty?

 

Thanks

Ian

Tourist
Posts: 3

Re: why does my session 4 video have a blue patch to every video?

Explorer
Posts: 12,075

Re: why does my session 4 video have a blue patch to every video?

It might be, as long as the camera was not purchased more than a year ago. You will need proof of purchase. Contact the Support Team and see what they have to say. https://gopro.com/help/PKBContactus
Backpacker
Posts: 946

Re: why does my session 4 video have a blue patch to every video?

thats defo not right, looks like a sensor issue to me

Tourist
Posts: 3

Re: why does my session 4 video have a blue patch to every video?

Thank you to everyone who has contributed.

 

I am still no further forward and quite disappointed that nobody from the company support team is bothered to help!

 

It is more than 12mths old, so no warranty. I just want it fixing without it costing me a lot of money.

 

Gopro is not the only product on the market and they are risking losing a customer who has a video crazy 20yr old son too!!

 

Ian