Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-309045%22%20slang%3D%22en-US%22%3Ewhy%20does%20my%20iphone%2010%20not%20connect%20to%20a%20hero%204%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309045%22%20slang%3D%22en-US%22%3E%3CP%3EWhy%20does%20my%20iphone%2010%20not%20connect%20to%20the%20Hero%204%20black.%20The%20hero%20has%20v5%20firmware%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-309045%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309057%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20my%20iphone%2010%20not%20connect%20to%20a%20hero%204%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309057%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92310%22%20target%3D%22_blank%22%3E%40jeromecp%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20receive%20any%20error%20message%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDid%20you%20follow%20the%20pairing%20processes%20for%20HERO4%3F%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Pair-the-Camera-with-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Pair-the-Camera-with-the-GoPro-App%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20followed%20that%20and%20still%20won't%20pair%20try%20to%20delete%20Bluetooth%20device%20ID%20or%20clear%20some%20device%20paired.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

why does my iphone 10 not connect to a hero 4 black

Why does my iphone 10 not connect to the Hero 4 black. The hero has v5 firmware?

GoPro
Posts: 4,106

Re: why does my iphone 10 not connect to a hero 4 black

Hi @jeromecp,

 

Do you receive any error message?

 

Did you follow the pairing processes for HERO4?

https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App

 

If you followed that and still won't pair try to delete Bluetooth device ID or clear some device paired. 

 

Regards,

-Jay