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Sightseer
Posts: 1

why does my iphone 10 not connect to a hero 4 black

[ New ]

Why does my iphone 10 not connect to the Hero 4 black. The hero has v5 firmware?

GoPro
Posts: 6,097

Re: why does my iphone 10 not connect to a hero 4 black

[ New ]

Hi @jeromecp,

 

Do you receive any error message?

 

Did you follow the pairing processes for HERO4?

https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App

 

If you followed that and still won't pair try to delete Bluetooth device ID or clear some device paired. 

 

Regards,

-Jay