why does my iphone 10 not connect to a hero 4 black [ New ]

[jeromecp]

Why does my iphone 10 not connect to the Hero 4 black. The hero has v5 firmware?

[jayr3438]

Hi @jeromecp,

Do you receive any error message?

Did you follow the pairing processes for HERO4?

https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App

If you followed that and still won't pair try to delete Bluetooth device ID or clear some device paired. 

Regards,

-Jay