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Sightseer
Posts: 1

why does my gopro hero 7 white keep freezing

[ New ]

my gopro hero 7 white keeps freezing after i take videos or show people stuff it has now been frozen for 15 hours. can someone help me fix this?


Accepted Solutions
GoPro
Posts: 6,097

Re: why does my gopro hero 7 white keep freezing

[ New ]

Hi @redjump84378,

 

It might be due to your SD card. 

Please make sure you're using a recommended SD card. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If your SD card is on the list please install new camera firmware manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Make sure to follow manually firmware update instruction. 

 

-Jay

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: why does my gopro hero 7 white keep freezing

[ New ]

Hi @redjump84378,

 

It might be due to your SD card. 

Please make sure you're using a recommended SD card. 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If your SD card is on the list please install new camera firmware manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Make sure to follow manually firmware update instruction. 

 

-Jay