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Tourist
Posts: 5
Accepted Solution

why do i have dark pictures

Hi

I have a new Hero5 camera

most of the pictures and videos i take is complelly dark

Can u please help me fast, i bought it while traveling and i cant take pictures

Thanks 

Asher


Accepted Solutions
Adventurer
Posts: 10,206

Re: why do i have dark pictures

I  try a factory reset and if it shows darkness again  bestto return the camera for a new one if you still have a retiurn period.

 

Protun off,  that means you  have everythign else good if protune was son than ev is   in the (-)

 

View solution in original post


All Replies
Adventurer
Posts: 10,206

Re: why do i have dark pictures

I suggest telling us how you are taking and showing us a photo

Tourist
Posts: 5

Re: why do i have dark pictures

Hi

Attached is an example of a photo taken in a room with full light

My photo preference are fov=wide, 12mp, one photo no brust, protune is off, wdr is on, and i m not using a raw format

Thanks, 

Asher

GOPR0778_1487876295422_high.JPG
Tourist
Posts: 5

Re: why do i have dark pictures

the videos are dark as well...

Adventurer
Posts: 10,206

Re: why do i have dark pictures

I  try a factory reset and if it shows darkness again  bestto return the camera for a new one if you still have a retiurn period.

 

Protun off,  that means you  have everythign else good if protune was son than ev is   in the (-)

 

Tourist
Posts: 5

Re: why do i have dark pictures

it works well now

Thankks

Asher

Adventurer
Posts: 10,206

Re: why do i have dark pictures

@asherlv

 

What  was it that you did?  let every one know then just say its working now, it will help others with the simular problem, right>>>>>

Tourist
Posts: 5

Re: why do i have dark pictures

I did reset to default settings and it worked well

Thanks

Asher