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Sightseer
Posts: 2
Accepted Solution

why can't I connect my hero 7 black to the app

I can't connext the Hero 7 black to the gopro app. It keeps saying that wifi is not available. I'm at home and wifi is available. Also, do I need the sd card installed in order to connect to the app?


Accepted Solutions
Adventurer
Posts: 8,928

Re: why can't I connect my hero 7 black to the app

In order for anyone here to help Please tell us the phone?  that would have been the GoPro Teams first question to you but generally  givig a link would help resolve it.

 

I have an IOS Iphone 6 I would do this:  should make  it easy to do.

 

1 in phone;  forget my device in bluetooth, wi-fi is not neccessary. gopro app, camera delete out ( not necessary but  I do it anyways.)

2 camera go to wireless connections and rest it all there.

 

start over by going to the gopro camera, turn Wireless ON, to the gopro APP  add new camera., it should start to auto set up.

you will see bluetooth pairing, and Wifi may ask for a password or not.

 

do not think it is any easier then that.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,889

Re: why can't I connect my hero 7 black to the app

Hi @activeridg025

 

You should be able to pair the camera even without the SD card.

Your phone connects to your camera's Wi-Fi via the GoPro app.

See if changing the Wi-Fi Band or resetting the Wi-Fi info will work.

You may also test it with another phone.

 

Here are some links that may come handy:

Pair Your Camera with the GoPro App

Reset Wi-Fi Name and Password

Troubleshooting GoPro App Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 22

Re: why can't I connect my hero 7 black to the app

I will explain what I do
I activate the blue tooth on my phone

On my go pro I search the connect menu and inside "with gopro app"
It DOES create a WiFi network !!!!!
Your phone MUST be connected to THAT network.
Adventurer
Posts: 8,928

Re: why can't I connect my hero 7 black to the app

In order for anyone here to help Please tell us the phone?  that would have been the GoPro Teams first question to you but generally  givig a link would help resolve it.

 

I have an IOS Iphone 6 I would do this:  should make  it easy to do.

 

1 in phone;  forget my device in bluetooth, wi-fi is not neccessary. gopro app, camera delete out ( not necessary but  I do it anyways.)

2 camera go to wireless connections and rest it all there.

 

start over by going to the gopro camera, turn Wireless ON, to the gopro APP  add new camera., it should start to auto set up.

you will see bluetooth pairing, and Wifi may ask for a password or not.

 

do not think it is any easier then that.

Sightseer
Posts: 2

Re: why can't I connect my hero 7 black to the app

Thank you! I have an iPhone 6 and this worked.