Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-43943%22%20slang%3D%22en-US%22%3Ewhy%20can%20i%20view%20files%20on%20gopro4%20but%20when%20i%20try%20and%20import%20them%20its%20says%20the%20camera%20has%20disconnected%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43943%22%20slang%3D%22en-US%22%3E%3CP%3Ewhy%20can%20i%20view%20files%20on%20gopro4%20but%20when%20i%20try%20and%20import%20them%20its%20says%20the%20camera%20has%20disconnected%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-43943%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44129%22%20slang%3D%22en-US%22%3ERe%3A%20why%20can%20i%20view%20files%20on%20gopro4%20but%20when%20i%20try%20and%20import%20them%20its%20says%20the%20camera%20has%20disconn...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44129%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F25874%22%20target%3D%22_blank%22%3E%40greenstar282%3C%2FA%3E%20-%20Are%20you%20able%20to%20preview%20what%20your%20camera%20sees%20when%20you%20launch%20the%20Capture%20app%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

why can i view files on gopro4 but when i try and import them its says the camera has disconnected

why can i view files on gopro4 but when i try and import them its says the camera has disconnected

GoPro Community Manager
Posts: 5,850

Re: why can i view files on gopro4 but when i try and import them its says the camera has disconn...

@greenstar282 - Are you able to preview what your camera sees when you launch the Capture app?

 

Jeff

Highlighted
Hiker
Posts: 10

Re: why can i view files on gopro4 but when i try and import them its says the camera has disconn...

I have the same problem : the camera connect at the beginning but only few elements are uploaded on the computer ( I tried on quick, on final cut, on transfert d'image (sort of "mac export files") but it works on nothing. Only the first pics are uploaded (the first pics which are on the camera). When I connect the camera it said that the camera is connected with the two arrows during one seconds but just after it shows the logo of the battery charging...

The problem seems to come frome the connection of the camera.

 

It only charged the pics now !!!


I have the latest version.

 

Thanks in advance for your help

18362318_1321690067915638_411913859_o.jpg
GoPro Community Manager
Posts: 5,850

Re: why can i view files on gopro4 but when i try and import them its says the camera has disconn...

@taophotographie - Are there other files on the SD card other than the ones that are imported? Can you import them from the SD card directly using an SD card adapter?

 

Jeff