Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-209092%22%20slang%3D%22en-US%22%3Ewhy%20can%20I%20not%20watch%20the%20video%20on%20my%20desktop%20but%20I%20can%20on%20my%20phone%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209092%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BI%20tried%20to%20use%20the%20app%20on%20my%20phone%20and%20works%20great%20especially%20in%20editing%20my%20GoPro%20videos%20but%20when%20I%20tried%20to%20use%20the%20app%20for%20Desktop%20it%20crashes%20everytime%20I%20am%20doing%20a%20playback.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-209092%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209106%22%20slang%3D%22en-US%22%3ERe%3A%20why%20can%20I%20not%20watch%20the%20video%20on%20my%20desktop%20but%20I%20can%20on%20my%20phone%3F%3F%3F%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209106%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67899%22%20target%3D%22_blank%22%3E%40jerick1995%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20looks%20like%20compatibility%20issue.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20the%20complete%20specs%20of%20your%20PC%3F%3C%2FP%3E%0A%0A%3CP%3EThe%20operating%20system%20and%20graphics%20card.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20get%20that%20by%20typing%20DXDIAG%20on%20start%20menu.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 1

why can I not watch the video on my desktop but I can on my phone?????

 I tried to use the app on my phone and works great especially in editing my GoPro videos but when I tried to use the app for Desktop it crashes everytime I am doing a playback. 

GoPro
Posts: 4,216

Re: why can I not watch the video on my desktop but I can on my phone?????

 

Hi @jerick1995

 

It looks like compatibility issue. 

May I know the complete specs of your PC?

The operating system and graphics card. 

 

You can get that by typing DXDIAG on start menu. 

 

Thanks, 

-Jay