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Tourist
Posts: 2

where is my replacement camera?

[ New ]

Please refer to your email dated 10 Feb 2020, and let me know when you will send my replacement camera?

 

From: GoPro <support@gopro.com>
Sent: 10 February 2020 12:44 PM
To: ricktudhope@gmail.com
Subject: A return has been set up for you

Hi Rick Tudhope,
Below are your return instructions and RMA form. Please read carefully to make sure your return is processed in a timely
manner.
Be sure to only include the items listed on the RMA form. Small parts such as batteries, SD cards, or other accessories
should not be included unless otherwise specified in the form. We are not liable for the return of any items not listed. If
you have questions about what we are asking you to send in, reach out to us before sending in your package. We also
recommend noting the tracking information on the package in case there are any shipping issues.
Note: Please do not hand deliver your product to the RMA facility, even if you are local. These locations are not set up to
receive visitors.
If you have any questions or concerns, please reach out to us by phone or chat and reference your case number, and
we’ll be happy to help. https://gopro.com/help
Many Thanks,
GoPro Support
http://gopro.com/help/
Please print and include the below form inside the return packaging and use the address listed on the RMA form below.
YOU MUST REFERENCE YOUR RMA# ON THE OUTSIDE OF THE PACKAGE
--------------------------------------------------------------------------------------------------------
Customer name: Rick Tudhope,
RMA#: RMA-588344
Case#: 07511727
ModusLink
On Behalf of GoPro RMA-588344
Smakterweg 100
5804 AM Venray
Netherlands

Product Name
SKU #
Quantity
HERO7 Silver - (2.4)
210-25994-000
1
ref:_00Do0HJuF._5003b1TF72L:ref

GoPro
Posts: 6,097

Re: where is my replacement camera?

[ New ]

Hi @rickt178,

 

It would be best to contact GoPro customer support for follow up. 

https://gopro.com/help/ContactUs

 

 

-Jay