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Tourist
Posts: 2

where is my order

[ New ]

Hi, I placed 2 orders on 21 September 2020. Its now 8 days later and other than the 2 order numbers I've not heard anything regarding delivery / tracking these items. I've read several other people experience and they seem to have been treated the same. I'm begining to wish I'd simply gone down to my local dealer and purchased a camera.

I'm getting very frustrated and every time I try to contact GoPro nothing comes back. If I don't hear back from this email then I will be forced to cancel my order, instruct me finacial institution to reclaim the amount paid and go look else where.

So far my experience with GoPro has not been good. 

Thanks

David

 


Accepted Solutions
GoPro
Posts: 29,576

Re: where is my order

[ New ]

Hi @davidt61348

 

We see that the orders have shipped out under the tracking numbers:

MU-00573090 - 1Z048WR00474996832

MU-00573074 - 1Z048WR00474318341


You may check the status at https://www.ups.com/track?loc=en_US&requester=ST/


Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs
Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

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All Replies
GoPro
Posts: 29,576

Re: where is my order

[ New ]

Hi @davidt61348

 

We see that the orders have shipped out under the tracking numbers:

MU-00573090 - 1Z048WR00474996832

MU-00573074 - 1Z048WR00474318341


You may check the status at https://www.ups.com/track?loc=en_US&requester=ST/


Order-related concerns are best handled by our Support Team at https://gopro.com/help/ContactUs
Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

Tourist
Posts: 2

Re: where is my order

[ New ]

Thanks for the update. aragon1006