when trying to import files from hero5 into quick it says import cancelled

[fastshore2454]

When trying to import files into Quick it keeps cancelling import

[aragon1006 · Accepted solution]

Hi @fastshore2454

See if these steps will get your files imported successfully:

1. Plug your GoPro camera into the computer using the USB cable that came with your GoPro.
2. Turn on the camera on and the Quik for desktop application will detect it and display its details in the Device Window.
3. Confirm that the IMPORT FILES TO location is the place where you want your media copied to.
4. Click on the blue IMPORT FILES button.
5. A window will appear asking if you want to automatically import files when a camera is plugged in. Click NO or ALWAYS IMPORT, depending on which you prefer. This can be changed later in the Camera Settings window.
6. At that point, the media will copy from the camera’s SD Card to the computer. You’ll see a progress bar in the My Devices area of the Media Library.

Let us know if this works.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @fastshore2454

See if these steps will get your files imported successfully:

1. Plug your GoPro camera into the computer using the USB cable that came with your GoPro.
2. Turn on the camera on and the Quik for desktop application will detect it and display its details in the Device Window.
3. Confirm that the IMPORT FILES TO location is the place where you want your media copied to.
4. Click on the blue IMPORT FILES button.
5. A window will appear asking if you want to automatically import files when a camera is plugged in. Click NO or ALWAYS IMPORT, depending on which you prefer. This can be changed later in the Camera Settings window.
6. At that point, the media will copy from the camera’s SD Card to the computer. You’ll see a progress bar in the My Devices area of the Media Library.

Let us know if this works.

Thanks!

Ej