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Sightseer
Posts: 4

when i try to view my photos on the go pro it turns off

Each time I swipe to view the gallary on my Hero5 Black the go pro restarts before I am able to view any of the photos/videos I've taken. Is this a simple fix or do I need to send it in?

Adventurer
Posts: 9,304

Re: when i try to view my photos on the go pro it turns off

is hte battery fully charged. just asking?

Sightseer
Posts: 4

Re: when i try to view my photos on the go pro it turns off

We tried it at various times. We charged the gopro fully before using it. The lowest we checked the device was still around 50 percent. We tried it at 75 -80 percent charged a few times as well.
GoPro Community Manager
Posts: 5,853

Re: when i try to view my photos on the go pro it turns off

@sweetcave63080 - I haven't heard of this one too often. I would recommend that you do a manual update on the camera's firmware. Instructions on how to do that can be found at https://gopro.com/update/hero5. If that doesn't work, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.

 

Also, what SD card are you using? It's possible that the camera is resetting when it can't access the SD.

 

Thanks,
Jeff 

Adventurer
Posts: 9,304

Re: when i try to view my photos on the go pro it turns off

If no photos or video is in the camera and you swipe to playback you'll get bleeping, are you sure you have  photos and video's in Just asking.  SOunds like reflashing firmware  fixes every issue on the planet. so do we have to carry firmware on a special marked sdxc card each time we got an issue???????

GoPro Community Manager
Posts: 5,853

Re: when i try to view my photos on the go pro it turns off

If the issue is related to the software, then yes, making sure the software (the camera's firmware in this case) is fully installed is a good first step.

Sightseer
Posts: 4

Re: when i try to view my photos on the go pro it turns off

I will try the manual update and let you know. We are using a sanDisk Pixtor 32 gig Micro SD. Thank you for taking the time to reply and help.

Sightseer
Posts: 4

Re: when i try to view my photos on the go pro it turns off

Went through the update process and everything went smoothly, update successful. The camera still won't let me swipe to the gallary without restarting. There are currently photos saved on the sim card. I took a few after the update just to be sure.