02-12-2017 02:36 PM
Each time I swipe to view the gallary on my Hero5 Black the go pro restarts before I am able to view any of the photos/videos I've taken. Is this a simple fix or do I need to send it in?
02-12-2017 04:46 PM
02-13-2017 03:51 PM
@sweetcave63080 - I haven't heard of this one too often. I would recommend that you do a manual update on the camera's firmware. Instructions on how to do that can be found at https://gopro.com/update/hero5. If that doesn't work, our team at https://gopro.com/help/PKBContactus can help troubleshoot this with you.
Also, what SD card are you using? It's possible that the camera is resetting when it can't access the SD.
02-13-2017 05:07 PM
If no photos or video is in the camera and you swipe to playback you'll get bleeping, are you sure you have photos and video's in Just asking. SOunds like reflashing firmware fixes every issue on the planet. so do we have to carry firmware on a special marked sdxc card each time we got an issue???????
02-14-2017 03:25 PM
Went through the update process and everything went smoothly, update successful. The camera still won't let me swipe to the gallary without restarting. There are currently photos saved on the sim card. I took a few after the update just to be sure.