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Sightseer
Posts: 1
Accepted Solution

when i try to connect on PC it says USB connected

When i try to connect my camera on my PC, my camera says USB connected and doesn't allow me to connect my camera.


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GoPro
Posts: 9,801

Re: when i try to connect on PC it says USB connected

@sweetstoke42335, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help:

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.

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Highlighted
GoPro
Posts: 9,801

Re: when i try to connect on PC it says USB connected

@sweetstoke42335, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help:

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.