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Sightseer
Posts: 2

when i click the button i hear the noise that it usually makes but nothing pops up on little screen

im not sure whats happening. when i push or click on the only button the camera has it makes a noise (which is usual)  but nothing pops up on little screen.

GoPro
Posts: 32

Re: when i click the button i hear the noise that it usually makes but nothing pops up on little ...

@rapidcreek706 I would be more then happy to help you with this issue.  If you can provide the information below I can provide some troubleshooting.

 

Camera model

SD card (make and class)

 

 

Sightseer
Posts: 2

Re: when i click the button i hear the noise that it usually makes but nothing pops up on little scr

So sorry about getting back to you so late! I lost the email and just found it... The camera is a Hero 4 Session and i'm not sure on what you mean by SD card make and class?
GoPro Community Manager
Posts: 5,853

Re: when i click the button i hear the noise that it usually makes but nothing pops up on little scr

@rapidcreek706 - Some of the issues you are having can be caused by using an SD memory card that is not compatible with a GoPro camera. A list of cards we recommend can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

What hardyhero1368 is asking for is the maker of the SD card you're using, the specific model (if you have it), and the class. The class is similar to saying what generation the card is so we can see if the card is in the newest class (which means it's more likely to write the data from the camera to its memory fast enough. Here's an article on how to get that information from your card: https://gopro.com/support/articles/how-to-identify-your-microsd-card-class-rating.

 

Thanks,

Jeff