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Sightseer
Posts: 1
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when diving in shallow waters, the gopro suddenly froze and stopped working.

GoPro
 
GoPro Sorry to hear about what happened. We would like to determine the cause of the trouble so we'll know the path forward. Our Support team here http://bit.ly/2zP29Hp will help get this sorted out. Please contact them by phone or chat.

 

Issue:

When diving in shallow waters, the gopro suddenly froze and stopped working. After a few minutes a drop of water appeared on the front screen. All the doors was properly closed and GoPro was used in a frame...

I'm owner of Hero 3+ Black, Session 5 and was very satisfied...till now with Hero7 Black.

 

I bought a new camera before traveling to Bora Bora with my wife...
You can imagine how disappointed I am.
 
Best regards
Smiljan
 
smiljan@svarc.si

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GoPro
Posts: 13,318

Re: when diving in shallow waters, the gopro suddenly froze and stopped working.

Hello @smiljanŠ1524

 

Please get in touch with our Support team here so they can assist you with the matter. This is the GoPro Support Hub. We would love to help but we do not have access to warranty claims. 

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 13,318

Re: when diving in shallow waters, the gopro suddenly froze and stopped working.

Hello @smiljanŠ1524

 

Please get in touch with our Support team here so they can assist you with the matter. This is the GoPro Support Hub. We would love to help but we do not have access to warranty claims. 

 

Thanks, 
Marius