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Posts: 47

Re: what pc to play HEVC files on

[ New ]

Guys, I found the culprit and I am trouble to what I have learned from GoPro. Based from this webpage from GoPro, they explained what HEVC is and what devices it can be viewed on. Well guess what? Computer running AMD doesn’t work anymore. Down below are what I've copied down from the link. Just wanted for all of you to read instead of clicking onto the website. I provided the link so you know where it came from. 


Here's the link:





HEVC is supported on Windows 10 computers using the Intel Kaby Lake (or equivalent) processor and newer. 


HEVC is supported on macOS High Sierra computers using the A10 processor and newer

macOS High Sierra computers supporting HEVC

  • Macbook® – 2016 or newer
  • Macbook Pro – 2016 or newer
  • iMac – 2017 and newer
  • iMac Pro – 2017 or newer
  • 27-inch 5K iMac (2015-2017)  



What are the limitations with HEVC on a computer?


Playing Media on Unsupported Operating Systems
If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files. Quik for desktop will still copy HEVC files to your computer, but they won’t appear in the Quik for desktop Media gallery. Also, third-party apps won’t be able to play HEVC files.

Playing Media on Supported Operating Systems, but Older Computers
While Windows 10 / macOS High Sierra supports HEVC, your computer must use a newer processor to play those files smoothly. Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well. See the partial list of supported computers/processors above.





What if I Recorded in an HEVC Setting and Don't Have a Compatible Device?

In the event that you've recorded HEVC video footage and do not have a compatible device to play your recordings, there are a couple of options: 

  1. Convert Your HEVC Videos to the H.264 Codec- Using Handbrake, a free, open source application, you can covert your HEVC videos to H.264 (compatible across all devices) with minimal loss in image quality. Please reference How to Convert GoPro HEVC Videos to H.264 Using HandBrake, for step-by-step instructions. 
  2. Video/File Hosting via Web- Upload your video to YouTube or another video/file hosting service. Once uploaded, you should be able to play your footage on any device compatible with the website, as you'll be able to utilize their compression. *NOTE: Being as you will be using a webservice to play back your videos, there may be a decrease in image quality simply due to web compression or your connection speed. 


Posts: 32

Re: what pc to play HEVC files on

[ New ]
Yes, unfortunately this has come to light recently. The work around is to convert the video with a free program called handbreak. Here is a link that will walk you through it
Posts: 23

Re: what pc to play HEVC files on

[ New ]

OR....GoPro could simply have allowed the user to record the video in the format of their choice. Done.

Handbrake doesnt work for me either.